Clear Comms
When writing emails or chatting to clients and co-workers:
-Make sure that all your words are spelled out correctly.
-Pay extra attention to correct grammar.
-Be communicative about details and give the client a complete picture about the situation.
-Always be solution-oriented.
-Be clear on who you're addressing, especially if many people are tagged on your message.
-Be professional, yet friendly. Blunt, yet positive. Business-like, but not too stiff.
-Give complete information, but leave out anything unnecessary and still keep the message as short as possible.
-Be sure to be clear on the What? Why? Where? Who? of each issue. Be facts and logic-based.
Sample recent messages that I wrote to clients:
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Richard, here you go, I already fixed the file with the latest edits. I just enlarged the screenshot on page 4 so we don't need to re-layout the succeeding pages.
Let me know if this file is good to go, now.
Thanks!
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Jill and Laura, I submitted the latest edits that Cheryl submitted to me: a PPT and a PDF file.
She just hasn't replied yet.
Jill, this is a project that's running really late, do you think we need your help to move this along? Or, do we change the deadline?
What I know is that Cheryl submitted these latest edits, from the engineer, for the charts. She might still have some succeeding edits.
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Richard, kindly see this attached screenshot. It seems the duplication of text was present in the original Word document.
This is just an FYI; I traced the origin of the problem.
No worries, I will do your latest edits.
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Richard, I'm happy to tell you that this has already been proofread by Laura, and is now ready for your review. Thank you!
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Take it from me- clients LOVE it when they consistently get clear communication from you, especially if you are a remote worker.
Many people in any organization experience confusion at many points throughout the day- clear communication from a co-worker is a breath of fresh air, and makes one stand out.
Clear communication instantly adds value to yourself as a worker.
